Discounted energy efficient air conditioners for households

Air conditioner incentive program on hold

The New South Wales Government has placed a temporary hold on the discounted energy efficient air conditioners for households and small businesses offer. The Government has reason to believe that some installations do not comply with the updated AS/NZS 3000:2018 that came into effect on January 1, 2019.

The Government is consulting with Fair Trading NSW; the regulator of the Standards, to address any issues of noncompliance.

As a result, the program administrator; Air Conditioning Incentives (ACI) will not be accepting any new requests whilst we investigate this issue.

Stay informed and register here for updates. For all enquiries please contact hello [at]

16 September 2019


Thinking about buying a new air conditioner or replacing an old one? Installing an energy efficient one saves money and helps the environment.

Child concentrating with remote control

What’s available?

For a limited time, the NSW Government is offering households a discount on installing an air conditioner with a high star rating.

What discount can I get?

The installation discount will depend on the size of your air conditioner.

AC size Energy Rating Cooling / heating space Discount
2.5 kW 5.5✩ and above Small bedroom or study $200
3.5 kW 5.5✩ and above Medium to large bedroom, small lounge $200
5 kW 4✩ and above Lounge or living room $500
10 kW 3.5✩ and above Large open plan areas $1000

Not all air conditioner units are eligible, only the most efficient ones. Currently, there are no eligible ducted systems. Many brands have eligible products, an approved installer will confirm if the unit you need qualifies for the discount. The discount is subject to the availability of products.

Click here to see a list of eligible products.

Accessing the offer

You’ll need to: 

  • be a NSW resident
  • buy an eligible air conditioner
  • use an approved installer to purchase and install your air conditioner
  • own your home or have approval from your landlord to install the air conditioner 
  • consent to your data being collected (for more information please click here). 
Infographic showing steps involved in getting a discounted AC

Contact an approved installer to confirm if you are eligible and, if so, to discuss next steps. 

Find an approved installer in your area

You will need to use an approved installer to get this deal. They will make sure you have the right-sized air conditioner and will install it properly. An unsuitable air conditioner uses more energy and wastes money.

Installers will have different fees. Ask for quotes from more than one installer to get the best deal.

Due to high demand you may need to wait for your air conditioner to be installed during the peak summer period.

Our network of approved installers across NSW is growing. Enter your postcode below to see if there is one in your area.

Find an accredited service provider in your area

By submitting 'Find approved suppliers', you are agreeing to the terms of service.

The NSW Department of Planning, Industry and Environment (DPIE) connects customers to Accredited Certificate Providers (ACPs) within their region who are eligible to undertake works under the Energy Savings Scheme (ESS). ACPs under the ESS are subject to the legislation, regulations and rules governing the ESS, as well as any further conditions imposed by the ESS regulator, the Independent Pricing and Regulatory Tribunal (IPART).

DPIE specifies the requirements that ACPs must meet under the ESS. Consequently, ACPs are obligated to deal with any and all issues arising from works undertaken under the ESS. By taking part in this program, the customer acknowledges and agrees that DPIE does not have any legal liability whatsoever connected to the deliverables associated with this program, and also discharges DPIE from all actions, proceedings, claims, demands, costs, losses, damages, and expenses the customer may potentially incur through this program.

How do you become an approved air conditioner installer? 

Get in touch with the NSW Government supported delivery partner Air Conditioning Incentives who will explain how the offer works. 

Air conditioner installation tips

  • Get an air conditioner installer to visit your home to do an assessment.
  • Air conditioners need to be the right size. Ask the installer which size will suit the layout of your home.
  • Make sure the final quote contains the right information. This should include:
    • the installer’s business name
    • the installer’s ABN
    • your name and address
    • the size, make and model of the air conditioner
    • the total cost including installation and discount
  • Once you accept the quote, your new air conditioner will be installed.
  • Always ask to see an installer’s credentials. It is illegal to install air conditioning without a licence.
  • After your air conditioner is installed be sure to engage a technician to regularly maintain it.

How will this help my household?

Heating and cooling systems use a lot of energy.

Buying an air conditioner with a high star rating will:

  • save you money
  • keep your home comfortable
  • help the environment.

For example, if you live in Western Sydney and install a 5kW air conditioner with a 4-star rating instead of 2-star one, you could save $675 over 10 years.

The Energy Rating Calculator helps you work out energy savings. Simply enter your post code and air conditioner model number.

Register for updates

Any questions?

If you have questions, contact an approved installer directly.

If your installer can't answer your questions, contact us.

Page last updated on 23 October 2019