Energy rebates

The NSW Government offers a number of rebates to help you reduce your energy bills. Two types of customers are eligible:

  • Retail 
  • On supply 

If you’re eligible, you can apply for a combination of the rebates shown below.

Couple looking at energy rebate information on laptop.

Low Income Household Rebate

The Low Income Household Rebate helps people with eligible concession cards issued by the Commonwealth Department of Human Services or the Department of Veterans’ Affairs pay their electricity bill. 

Apply at Service NSW for the Low Income Household Rebate (retail customers)

You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.

Apply at Service NSW for the Low Income Household Rebate (on supply customers)

You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator.

Gas Rebate

The NSW Gas Rebate helps people who hold eligible concession cards issued by the Commonwealth Department of Human Services or the Department of Veterans' Affairs pay their natural gas or residential LPG bills.

Apply at Service NSW for the Gas Rebate (retail customers)

You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.

Apply at Service NSW for the Gas Rebate (on supply and bottled gas customers)

You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator or if you buy/refill LPG bottled gas.

Family Energy Rebate

The Family Energy Rebate helps eligible households pay their electricity bill if they have dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Services.

Apply for the Family Energy Rebate (retail customers)

You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.

Apply for the Family Energy Rebate (on supply customers)

​​​​​​​​​​​​​​You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator.

Life Support Rebate

The Life Support Rebate helps people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home.

Apply for the Life Support Rebate (retail customers)

​​​​​​​You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.

Apply for the Life Support Rebate (on supply customers)

​​​​​​​​​​​​​​​​​​​​​You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator.

Medical Energy Rebate

The Medical Energy Rebate helps people who hold eligible concession cards issued by the Commonwealth Department of Human Services or the Department of Veterans' Affairs pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).

Apply for the Medical Energy Rebate (retail customers)

​​​​​​​​​​​​​​You are a retail customer if you get your bill directly from an energy retailer such as AGL, EnergyAustralia or Origin.

Apply for the Medical Energy Rebate (on supply customers)

​​​​​​​​​​​​​​​​​​​​​​​​​​​​You are an on supply customer if you get your energy bill or invoice from a strata manager or community/village operator.

Energy Accounts Payment Assistance scheme

The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill. This scheme is only for short term assistance. Find out more: help for households facing energy bill stress.