Help for households facing energy bill stress
Are you having a hard time paying your electricity or gas bill?
We work with community groups, energy retailers and other partners to help you out.
I can't pay my bill
Having a short term financial crisis or emergency? Speak to your electricity or gas supplier first.
They may give you an extension or set up a payment plan.
If you are still having difficulties, you can get your energy bill paid through the Energy Accounts Payment Assistance (EAPA) scheme.
How does the scheme work?
The scheme is only for people in crisis.
Get in touch with a participating EAPA provider. They are organisations such as St Vincent de Paul, Salvation Army, Anglicare, Local Land Councils and neighbourhood centres.
Find your closest provider by downloading this PDF.
If you are eligible, they will give you a $50 voucher. It will be sent electronically to your retailer and credited into your account.
The EAPA scheme is not available for liquid petroleum gas (LPG) invoices. To get the LPG rebate, visit NSW Gas Rebates.
If your organisation would like to help deliver the EAPA Scheme please contact eapa.info [at] planning.nsw.gov.au or 02 8275 1956.
For information on other long-term energy assistance measures, call Service NSW 13 77 88.
Energy bill rebates
The Low Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills. It is paid once each financial year.
I want to reduce my energy use
Appliance replacement offer
Eligible residents can get a discount when replacing an old, inefficient fridge or television.
Lighting upgrade offer
Replace your halogen downlights with new LED bulbs. The cost of the LED bulbs and the fee for installation is subsidised by the government.
Solar for low income households
The NSW Government is trialling a new way to help people on low incomes with their power bills by installing free solar systems for up to 3400 eligible households. See if you're eligible for the trial.
Removal of energy retailer fees
As of 1 January 2018, electricity retailers are not allowed to charge exit fees or early termination fees when you decide to switch your supplier. You are free to find a better energy deal at any time. Fees for paper bills and for paying your bill at an Australia Post office have also been removed.
Page last updated on 6 April 2020