Choosing or switching energy providers

In NSW, you can choose which electricity and gas retailer you want to go with.

Couple look at website to compare electricity bills.

Get the best deal

Many energy retailers offer different deals and price plans. It’s a good idea to regularly compare quotes and see what’s on offer.

To check your options, visit Energy Made Easy, a free and independent price comparison website run by the Australian Energy Regulator. Each offer must be displayed in the same format so you can easily compare them.

If you receive your bill directly from your electricity provider and you meet the eligibility requirements, you can use the Energy Switch tool to compare your plan with other available plans. If you decide to switch providers, they will initiate the switch process for you.

Consider purchasing GreenPower, which is renewable energy from government accredited companies across Australia. It helps reduce greenhouse gas emissions and grow the renewables sector.

What to look out for

  • Fees – late fees, credit card fees

  • Make sure it’s the right offer based on your usage

  • Payment method

  • Type of contract – standard or market? A standard contract cannot be changed by the retailer. A market contract can have varied terms and conditions and may cost less.

Things to consider

Energy contracts are legally binding. Make sure you understand the terms and conditions before signing. To find out more, visit Your rights - energy and bills.

Cooling off. Remember that contracts have a ten-day cooling off period.

No exit fees. Retailers are not allowed to charge customers exit fees on most new and existing contracts. There are, however, some exemptions. If:

  • a solar PV system, battery system, digital meter or any other associated equipment was installed as part of the contract

  • the contract includes a fixed tariff or charge for energy for the term of the agreement.

It can take time.  If you set up a new account, it will be transferred on the date of your next meter reading. 


Page last updated on 15 June 2021